The Vetoquinol group and the companies within it (referred to collectively in this document as “the Group”, “we” or “our”) are committed to protecting your privacy and the confidentiality of your data and we take care to protect your personal data. Please read the following information carefully. It tells you about how we collect and use your personal information and the options available to you in connection with its use.
For the purposes of this privacy and cookies policy, (the “Privacy and Cookies Policy”), the data controller is Vetoquinol SA, a company registered on the Vesoul/Gray Trade and Companies Register under number 676 250 111 and which has its registered office at sis Magny-Vernois, 70200 Lure.
This privacy and Cookies Policy applies to the products and services offered by the Group (the “Products and Services”) on our website https://www.equistro.ca/ (hereafter called the "Website") and particularly:
- personal data collected on the subscription forms available on the websites of Group companies linked to the Website;
- personal data collected through the contact form, including any requests for product returns as part of customer relationship monitoring;
- personal data collected through a request for information, and / or commercial offers;
- personal data collected as part of the order and delivery management;
- personal data collected as part of payment transactions;
- personal data which may be collected through the installation of cookies during connection and/or when visiting the Website(s).
This Privacy and Cookies Policy applies whether you are a “Visitor” (which means you are simply looking at the Products and Services) or a “User” (which means that you have registered with the Website) or a "Customer" (which means you place an order on the Site).
The Privacy and Cookies Policy thus governs the use of the Website however you access it.
By accessing or using the Website and providing us with information via the Site, you accept this Privacy Protection and Cookies Policy. We recommend that you regularly check the Policy as we often update and modify it.
PERSONAL DATA COLLECTED
Data that does not allow you to be identified
You can visit our Website without sending us any information that can enable you to be identified, unless you decide to become a Website User, which requires registration.
Like the majority of online services, we automatically collect certain data and information about you and/or your computer each time you visit our Website, but this does not enable you to be identified. This information includes:
- The type of internet browser you use;
- The type of operating system and device you use to access the Website;
- Your Internet service provider’s domain name;
- The web page from which you come;
- The country where you live and your language;
- The pages and options that you visit and access on our Website.
When you access, visit and/or use our Website we can, therefore, follow your visit and collect certain data about your use of the Products and Services and your activities on the Website, as described below in the “cookies” section, but it remains anonymous.
In certain cases, such as registering, getting in touch, soliciting documentation or placing an order, you may be asked to provide certain personal data such as your surname, first name, e-mail address and postal address (hereinafter the "Personal Data"). As an option, you may be required to provide other Personal Data such as your home phone number or date of birth.
When you contact us or ask for information by email, post or text message, we collect the Personal Data that you voluntarily decide to disclose to us.
However, if you do not wish to disclose your Personal Data, some of the services and/or options available on the Website and/or linked to our offer of Products and Services may be unavailable to you.
We may also obtain Personal Data via your internet browser, such as your IP Address, which is a number that is automatically assigned to your computer when you use the internet.
We may obtain Personal Data about you from other sources if you authorize these sources to provide them to us or to make them publicly available. For example, we may solicit a third-party supplier or collector to provide us with additional Personal Data on our existing customers (the addition of data or "data appending"), including Personal Data from your profile or your posts on a third party social network. We may also receive Personal Data from third-party co-sponsors with whom we collaborate or if we acquire other companies.
We may also collect Personal Data appearing on your profile for a third-party social network (particularly Facebook) if you authorise the third-party network to disclose this to us or if you put it online publicly. This Personal Data may be general data relating to your account (for example, name, email address, profile photo, gender, birthdate, current town/city, identifier, list of friends, etc.) and any other information or activity that you authorise the third-party social network to share with us or that you put on line publicly on your profile. We may, for example, receive all or party of your information relative to social networks when you download or interact with one of our applications on a social network site (notably Facebook). For more information on how we can obtain your information relating to social networks, please visit the Internet site of the third party social network concerned.
HOW WE USE YOUR PERSONAL DATA
The Personal Data sent to the Website, either based on your consent (request for information or documentation) or based on a contract (contact form or registration on our Website to benefit from Products and Services). We may use the Personal Data you disclose to us via the Website particularly for the purposes of:
- Supplying you with various Products and Services;
- Creating access to "My Account" when the Website allows you to do so.
- Providing you with documents you have requested (newsletters etc.) and inviting you to events;
- Answering your questions;
- Customising our offer of Products and Services and improving your browsing experience on the Website, by making it more effective and efficient;
- Generally complying with the Group’s legal, regulatory accounting and tax obligations;
- Informing you about Products and Services which are new or similar to those from which you already benefit and which could be of interest to you;
- Processing requests and complaints related to the Products and Services offered on the Website, initiated by you and/or a third party, which concern you.
HOW WE KEEP YOUR PERSONAL DATA
Personal Data used in connection with use of the Website
We store this Personal Data only for as long as is necessary for the purpose for which we process it and in any event for the period necessary to comply with a legal or regulatory requirement.
Personal data used to send you information and marketing offers
Your Personal Data will be kept as long as your account is active and you agree to receive our commercial offers and news. You can terminate it at any time by unsubscribing in the link that will be indicated. You can also delete your account directly from the Site in the "My Account" tab.
In any case, in the absence of contact from you for a period of three years, your Personal Data will be deleted.
Personal Data used in connection with a commercial relationship
We store this Personal Data only for as long as is necessary for the purpose for which we process them, that is throughout our contractual relationship, and in any event for the period necessary to comply with a legal or regulatory requirement.
HOW WE SHARE YOUR PERSONAL DATA
The Group undertakes to comply with the General Data Protection Regulation 2016/679 of 27 April 2016 ("GDPR"). Thus, when the processing of your Personal Data involves a transfer to third countries, it is made to countries listed by the European Commission as sufficiently protecting the data and / or framed by appropriate guarantees and based on clauses standards in accordance with the models published by the European Commission.
When sharing of Personal Data involves transfer to the United States, recipients will have Privacy Shield certification.
The Group’s companies
We may share your Personal Data with companies in the Group. For further information on the companies in the Group, please go to http://www.vetoquinol.com/fr/implantation/home.
As part of the conduct of our business, we may transfer your Personal Data to service providers. These service providers use your Personal Data only to enable us to supply you with Products and Services. As examples, these service providers may supply IT services, be our logistics or marketing partners, our website host, or support us in data management, email distribution or analysis of information. We disclose to our service providers only the Personal Data they need to provide their services and we work with them to ensure that your Personal Data are respected and protected.
We never disclose any personal Data to these companies for their own marketing or commercial needs. However, we may disclose your Personal Data to our commercial partners only in order to provide you with our Products and Services or other products and services which may be of interest to you.
We may need to disclose Personal Data in response to a request from a regulatory authority, such as the tax authorities, the Office of the Privacy Commissioner of Canada or CNIL (the French data protection authority), and/or a court (in response to a judgment, a court order or injunction) on request or if the law requires us to do so, or in order to protect our interests, our property and/or our security and/or those of a third party.
Unless otherwise provided in this Privacy and Cookies Policy or with your prior permission, we will not sell, market or lend Personal Data to other companies in the normal course of business. However, in the event of any restructuring of the group’s companies (acquisition, merger or partial transfer of assets) your Personal Data may be disclosed to another company, but the disclosure will then be subject to the Privacy and Cookies Policy in force.
HOW DO I KNOW IF MY PERSONAL DATA IS KEPT SAFE?
We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal Data that you have provided on the Website. In order to guarantee the security of the data you disclose online during transmission, we use encryption, authentication, and flow analysis and we carry out security audits on the hosting environments.
COOKIES: WHAT THEY ARE AND HOW WE USE THEM
A cookie is a text file placed on the device you are using to access the internet (computer, mobile phone, tablet etc.) when you use a browser to visit a website.
We place a unique identifier in the cookie and use the cookie to connect your computer to the information that we store in our database.
It contains data which allow you to be identified:
- The name of the server which placed it;
- A unique numeric identifier;
- Possibly, an expiry date.
- Recognise you when you return to our Website;
- Inform you about new topics that may interest you;
- Customise content that may be useful to you.
Cookies do not contain any Personal Data and do not allow access to your computer.
The validity deadline to consent to receive Cookies is 13 months. At the end of this period, we will again seek your consent
When you first visit our Website, an information banner will be displayed at the foot of the page. By continuing to browse the Website after clicking on "I accept", you expressly consent to the Group placing cookies on your computer (certain audience measurement cookies). If you continue your browsing on the Website, cookies may be placed on your workstation. The banner will be displayed until the person continues browsing, i.e. until the person goes to another page on the Website or clicks on an item. If you do not wish to receive any or all cookies, we recommend you click on the link "For More Information" on the banner, and follow the detailed instructions enabling you to refuse them.
However, if you decide to refuse session or functionality cookies, many of the options offered on the Website will not be available to you. The Group cannot be held liable if Website functions are adversely affected by your chosen settings.
Each internet browser offers different settings for the management of cookies. They are generally shown in the browser’s help menu. If you use a browser or version different to those listed, we suggest you use the browser’s “Help” menu. Firefox, Chrome, Internet Explorer, Safari and Opera.
HOW LINKS FROM THE WEBSITE TO SITES OTHER THAN THOSE OF THE GROUP CAN AFFECT YOU
The Group may offer links to the websites of other companies with which it has a relationship.
Moreover, the Group is not responsible for hypertext links to its own Website which may be included in third party websites, even if the Group has authorised the third party publisher of the website to place such a link.
Finally, the Group generally prohibits anyone from placing a hyperlink to one or more pages of its Website without its express prior consent.
HOW TO REFUSE AND/OR UNSUBSCRIBE FROM EMAILS OR TRANSMISSION OF YOUR PERSONAL DATA TO SERVICE PROVIDERS
If you no longer wish to receive emails from the Group informing you of events, new Products or Services, similar Products or Services, or containing other marketing communications, you only have to click on the "unsubscribe" link at the foot of every email. You will be routed directly to an unsubscribe page in which you can delete your subscription to emails.
HOW CAN I ACCESS, UPDATE OR DELETE THE INFORMATION IN "MY ACCOUNT"?
You can log in to "My Account" when the Website allows you to do so. After you have logged in, you can change your profile and update your Personal Data. You are responsible for protecting your authentication data (particularly your identifiers and passwords).
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Under the legal and regulatory framework applicable to the protection of personal data and privacy, particularly the GDPR, current French legislation and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, rectify, object to or erase your Personal Data or limit its processing, and a right to its portability.
You also have a right to give instructions about what should be done with your Personal Data after your death.
You may write to the company Vetoquinol SA about this at any time, at the following address: Vetoquinol SA – Service Juridique – Magny-Vernois, 70200 Lure, or by email to DPO@vetoquinol.com.
In the event of a complaint, you can choose to contact the CNIL.
WHAT TO DO IF YOU HAVE FURTHER QUESTIONS ABOUT THE PRIVACY AND COOKIES POLICY
If you have questions or doubts concerning this Privacy and Cookies Policy, you can contact us using the form available on our Website https://www.equistro.ca, or by sending us a letter addressed to Vetoquinol SA – Service Juridique – Magny-Vernois, 70200 Lure.
You can write to our Data Protection Officer by email at DPO@vetoquinol.com.
WHAT LEGISLATION APPLIES TO THIS PRIVACY AND COOKIES POLICY?
This Privacy and Cookies Policy is governed by French law and, with effect from 25 May 2018, by the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”). Please note that this policy may change in the light of regulatory developments.