How much will shipping cost me?
We are happy to offer you free shipping through Purolator to any location in Canada!
How do I return a product if my horse won’t eat it? Do you have any guarantees?
If you have any concerns with a product purchased from equistro.ca, please contact us and we will be happy to assist you.
We want you...and your horse to be part of the growing group of Equistro fans across Canada!
I have a technical question about a product. Who can I speak to for more information?
Any questions related to the use of Equistro by Vetoquinol products should be directed to your veterinarian. According to Canadian regulations, we cannot make recommendations to an animal owner regarding the use of our products.
Please refer to your veterinarian and the product label.
I would prefer to purchase products from my veterinarian or retailer. Are these products available through them?
Yes! Equistro products are available from many veterinarians, tack stores and farm retailers across Canada. If you see a product on equistro.ca that they do not stock, ask them for it! Many will bring it into stock at your request.
What are Equistro's quality standards?
Find all the information you need here: Quality Standards.
And how about product quality and security?
We've got you covered! Please refer to: Vetoquinol Best Practices guarantee.
What does "Bio-Efficient approach" mean and why has Equistro adopted it?
Please refer to the dedicated page here: Bio-Efficient approach
Do you have an anti-doping policy?
Yes! It's right here: Anti-Doping Policy